FAQS
At CAYA.
I’m New To This, Where Should I Start?
Welcome to the club! We recommend starting with Classics I or Stretch, our beginner friendly everyday go-to workout where you can move at your own pace. Our friendly and talented team of instructors will be right with you so that you feel supported!
How Long Are The Classes?
Reformer group classes at 50 minutes long.
Our private and duet sessions are 55 minutes long.
How Early Should I Arrive
We recommend arriving at least 10 minutes early, especially for your first class, to give yourself time to get settled and ready.
What Should I Bring To Class?
Wear comfortable, form-fitting workout clothes and bring a water bottle. Most importantly, don’t forget your Grip socks—they’re required for all classes.
In case you forget to bring your grip socks, they are available for purchase
Booking & Cancellation Policy
How do I Book A Group/Private
For Group Classes, You can book your class through our website, Caya app. We recommend booking in advance, as spots fill up quickly.
For Private & Duet sessions are only available by appointment. Contact the studio directly.
Cancellation
Our cancellation policies are in place to ensure that everyone has access to our classes. As part of a close-knit community, we appreciate your understanding.
Cancellations or changes must be made at least 12 hours before class. Otherwise, the session may be forfeited or a fee may apply
Fret not, we will return the class credits of you have an MC or supporting documents showing that the cancellation or no show was unavoidable
Cancellation By The Studio
In the event where a class is cancelled due to low attendance or instructors feeling unwell, you will be notified 4 hours before the start of class via email. You will not be charged for the cancelled class.
Late
We kindly ask that you arrive 10 minutes before your scheduled class time. For the comfort of all participants, the doors will be locked once class begins. Late arrivals will not be permitted to join, and the session will be forfeited.
Health & Safety
I’m A New/Expectant Mum, are reformer group class pre/post-natal friendly?
If you have been cleared by your doctor and feel good enough to get moving, you can jump into our classes.
We have props to support you while you move and our team will be more than happy to offer pre-natal specific options. More than anything, we want you to feel empowered and supported throughout this wonderful journey!